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Good Morning,
Are ALL change requests required to go through Change Management Meetings? Currently low requests, which have no impact on the system with no risks, do require limited approvals, but are not required to be raised at CM meetings. Is there any set rules on what is/is not required for meetings? :roll:
There are no set rules, however I’ve seen a documented procedure at one client where they spell out changes that technicians can make that are considered ‘no risk’. This change is defined clearly as one that would have no possibility of causing a system outage or interuption in services. Also that it is routine in nature.
In this procedure there is not requirement for approval because it is part of their normal job, however the changes made are documented in a help desk ticket system. The technician is expected to document what was changed and close out the ticket.