Manager Approval Artifacts in Emails? 2328

  • Long time lurker…first time poster.
    I have a question regarding managerial approval. Maybe giving a quick scenario will help:
    John Smith requests Modify access to a folder on a file server. He sends the request to his supervisor who writes ‘approved’ in the email and then forwards it on to the Security Administration portion of our Help Desk. The request is completed and the ticket is filed.
    Currently this entire workflow is completed via email. Are there any other ways that we can get this artifact worked into the ticket besides having the supervisor write ‘approved’ in the email and forwarding it on (e.g. the Help Desk technician calls the supervisor…gets the verbal approval…and then writes in the ticket that the supervisor approved at this date/time)?
    Thanks for any help you can offer.

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